1. Your Right to Cancel

You have the legal right to cancel your subscription within 14 days of the Start Date ("Cooling-Off Period") without giving a reason. This means that if you change your mind or decide you no longer wish to continue your subscription during this period, you can cancel and receive a full refund.

The Start Date is the date your subscription contract begins with us, as confirmed in your Welcome Email.

To cancel, you must notify us clearly (for example, by email or through our online cancellation form). Use of the online form is optional — any clear cancellation request will suffice. Once your cancellation request is received, we will acknowledge it promptly by email.

To meet the cancellation deadline, your notice must be sent before the 14-day Cooling-Off Period expires.

If you cancel within the Cooling-Off Period, we will issue your refund:

1. Without undue delay, and no later than 14 days after receiving your cancellation request

2. Using the same payment method used for your original transaction, unless otherwise agreed

3. With no fees charged for the refund

Details of your cancellation rights and instructions are also included in your Welcome Email.

2. Cancelling After the Cooling-Off Period

If you decide to cancel your subscription after the 14-day Cooling-Off Period, you may do so at any time by contacting us using the methods listed in Section 4 (Contact Us).

Your subscription will end at the end of the current billing cycle (month) in which we receive your cancellation request.

You will continue to have access to ID Defender services for the remainder of the current month, but no refund will be issued for that period.

If a payment is taken after your cancellation request (for example, due to payment processing timing), we will refund that payment within 14 days.

3. How We May Cancel Your Subscription

We reserve the right to cancel your subscription at any time by providing written notice if:

1. You fail to pay your monthly fee when due

2. You provide false or misleading information when subscribing

If your subscription is cancelled for these reasons, it will terminate on the date stated in our notice, and no refund will be issued for any monthly fees already paid.

We may also cancel your subscription under the following circumstances:

1. If it becomes impossible to continue offering the service due to changes in laws, regulations, or operational requirements, or

2. By giving you 30 days' written notice for any other reason

If we cancel your subscription under these circumstances, you will receive a pro-rata refund for any unused portion of your current month's subscription.

4. Contact Us

If you wish to cancel your subscription or have any questions about this Cancellation Policy, you can contact us at:

Email: support@id-defender.com

Phone: 0330 350 2732

By subscribing to ID Defender, you confirm that you have read, understood, and agree to this Cancellation Policy.